Uma proposta de avaliação de desempenho para os sistemas de transporte rodoviário interurbano de passageiros

Authors

  • Bruna Denise Lemes de Arruda PPGT - Universidade de Brasília - UnB
  • Leandro Rodrigues e Silva Agência Nacional de Transportes Terrestres – ANTT
  • Ricardo Timoteo Antunes Agência Nacional de Transportes Terrestres – ANTT
  • Heider Augusto da Silva Gomes Artiphysis Consultoria
  • Yaeko Yamashita Universidade de Brasília - UnB

DOI:

https://doi.org/10.4237/transportes.v20i1.531

Abstract

O transporte rodoviário interurbano de passageiros é caracterizado pelo deslocamento de pessoas, por rodovia, entre duas cidades e/ou núcleos urbanos. Em virtude da sua alta expressividade perante o transporte de passageiros no Brasil, e de uma preocupação com a adequabilidade e aumento da qualidade do serviço oferecido, esse trabalho procurou desenvolver um Sistema de Avaliação de Desempenho Operacional dos prestadores do serviço de transporte rodoviário interurbano de passageiros. Faz-se importante que essa avaliação seja voltada para resultados referentes à prestação de um serviço adequado e mantenha-se como um processo constante. A avaliação pode resultar em penalizações ou incentivos aos operadores, induzindo-os a um aprimoramento do seu serviço. Esse método é capaz de auxiliar órgãos reguladores e gestores no acompanhamento e controle do Transporte Rodoviário Interurbano de Passageiros – TRIP, seja este intermunicipal ou interestadual.

Palavras-chave: transporte interurbano, avaliação de desempenho, gestão dos transportes.

Abstract: The Interurban Land Passenger Transportation is characterized by the displacement of people by road, between two cities and / or urban areas. Because of its high expressiveness at the passenger transport in Brazil, and a concern about the appropriateness and quality of service, this work sought to develop a System of Operational Performance Evaluation of the service providers. It is important that this assessment is geared to results concerning the provision of an adequate service and keep it as a constant. The assessment may result in penalties or incentives to operators, inducing them to improve its´ service. This method is able to assist regulators and managers in monitoring and control of the Interurban Land Passenger Transport, being it intercity or interstate.

Keywords: intercity transport, performance evaluation, transport management.

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TRANSPORTES, n. 1, v. 20, 2012

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Published

2012-04-30

How to Cite

Arruda, B. D. L. de, Silva, L. R. e, Antunes, R. T., Gomes, H. A. da S., & Yamashita, Y. (2012). Uma proposta de avaliação de desempenho para os sistemas de transporte rodoviário interurbano de passageiros. Transportes, 20(1), 40–49. https://doi.org/10.4237/transportes.v20i1.531

Issue

Vol. 20 No. 1 (2012)

Section

Articles

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